Frequently Asked Questions

Everything you need to know about Altra Running gear and services.

What is the Signature FootShape™ Fit?

Unlike traditional shoes that compress the toes, our FootShape™ fit allows toes to relax and spread out naturally, while the big toe remains in a straight position for more stability and power.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your running gear sooner.

What is your return policy?

We offer a 30-day trial period. If you aren't 100% satisfied with your purchase, you can return it for a full refund within 30 days of the purchase date, no questions asked.

Are Altra shoes covered by a warranty?

Yes, Altra provides a 1-year warranty against manufacturer defects from the date of purchase when bought through an authorized retailer.

How do I clean my Altra running shoes?

We recommend cleaning your shoes with a damp cloth and mild detergent. To preserve the integrity of the materials, avoid machine washing and always air dry them away from direct heat.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.